Callback request
Name, phone, and preferred time; the team usually starts work after one clear note is received
brac Support callback and office address
brac Support page includes callback, office, and map together; Dhaka users can easily talk using bKash, Nagad, and Rocket
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How to message on brac Contact card
Office address
Dhaka office directions are on the map; on mobile, the route is understood in two steps
Short note
Providing an account ID helps brac Help work faster and also helps with payment questions
No hassle with the standard form for callback, just provide the required information, then wait
brac App informationTypical callback wait time
| Time | Average wait |
|---|---|
| 9 AM to 12 PM | 10-15 minutes |
| 12 PM to 5 PM | 15-20 minutes |
| 5 PM to 9 PM | 30-45 minutes |
Wait times in Dhaka's busy times may be a bit longer, but many requests can be completed before night
Alternative contact options
Route on map
Check the map before coming to the office; nearby streets and turns are easy to recognize
Online message
For quick questions, use brac Contact Note; messages reach even on slow networks
Phone call
Many questions are addressed in a brief call; account and login issues are easy to explain this way
If you have questions about bKash, Nagad, and Rocket, gather payment information in advance so brac Support can reach you quickly
Your common questions
What to write before the
Phone number, city, and problem type; a one-line note is enough
What is the best time to visit the office?
From 10 AM to 2 PM it's quite comfortable; it's less crowded
What to do if the app doesn't
Sign in again from brac Login; if it still won't open, clear cache
Dhaka Office and Map
On the office address page, the Dhaka center route and nearby directions are available; on a big screen the roads and turns are clear
Many Bangladesh users first check the map, then request a callback; this saves time, and the conversation stays calm
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